2023 Terms and Agreement for Service or Repair
Braid Pool Care requires every customer to agree to these terms outlined prior to service.
Services Performed
Chemical maintenance:
- Chlorine (liquid or granular)
- pH (muriatic acid)
- Alkalinity (alkalinity increaser)
- Cyanuric Acid (stabilizer)
- Calcium Hardness (calcium increaser)
- Phosphates (phosphate remover)
- Clarifier
- Salt
Filter and Pump Maintenance:
- Filter cleaning once per month
- Lubrication of pump lid and filter lid seals as needed
Maintenance of the pool surface and water clarity including:
- Brushing the Pool Finish
- In-Line vacuuming (if necessary)
- External vacuuming (if necessary)
- Netting of the surface
Complementary bi-monthly inspections to report signs of visible equipment damage, leaks, and safety hazards will be provided.
Not Included in Monthly Service
– Salt Cell Grid Cleanings are done bi-yearly or when necessary from specialty treatments (such as phosphate removers). If you wish to request an extra salt cell cleaning beyond general maintenance, the fee is $30.
– DE Filter Breakdowns (Quoted at request)
– Sand filter sand removal and refill (Quoted at request)
– Specialty cleaning of features such as fountains, rocks, waterfalls, etc. (At request- do not hesitate to ask!) Essential Repairs Authorizations that are essential to the operation of the pool must be made as quickly as possible to avoid deterioration of water quality or an increase in chemical costs. Repairs under $50.00 may be done as a matter of routine maintenance with approval. If approval is not given to make an essential repair within 4 weeks, up to $50 may be charged in addition to your monthly service charge, solely to make a repair that is damaging to your pool, up to $50. Beyond this cost, we cannot cover goods. In this case, we will do our best to work with the client to keep the pool healthy. All efforts will be made to communicate with the client in these cases.
Excess expenses not included in the regular monthly service rate:
- – Excessive cleanup (storms, vandalism, excessive landscape debris)
- – Parts for repairs
- – Labor for repairs
- – Additional service calls
- – Excessive specialty chemicals (stain and scale treatments, oil enzymes, conditioner, phosphate removers, etc)
- – Excessive amounts of chlorine, acid, salt, etc. (Due to large bather load, leaking pools, excessive debris, dirty waterfalls, etc)
Customer Responsibilities
– Maintain the proper water level. (To avoid serious damage to pool, spa, pond or fountain equipment while your technician is not present.)
– Backwash hoses are to be supplied by the customer and properly attached to a waste pipe from the filter. (If one is needed at your location.)
– Keep trees and plants trimmed away from pool, unless they are maintained to be this way.
– Provide clear access to pool and equipment, keep pump area moderately clean.
– Remove pool covers, solar covers/rings, toys, rafts, etc. on day of service, or communicate if you will need assistance to do so.
– Assure that all gates are operating properly or that there is a clear path to the pool that the technician can access and fit equipment through.
Damages Responsibility
The service technician assumes no responsibility for maintaining fences, pathways, or gates at customer!s property. The technician will always respect the integrity of the property and make all efforts possible to reduce, and when necessary, communicate arising issues.
Please communicate any existing damage, restrictions, preferences regarding parking and access to the pool ahead of time.
Braid Pool Care assumes no responsibility for damages to equipment due to unforeseen circumstances. If the cause of damage is in question, please contact the company immediately.
We encourage and provide repairs, but can not predict regular damage due to weather damage, malfunction of equipment, existing or new electrical issues, plumbing cracks, and aging of the pool’s functionality.
Weather/Holiday
If the service falls during rainy weather or holiday during the off season, the service call may be postponed until the next scheduled visit. During the swimming season the service call will be done regardless of the weather or holiday, but may need rescheduling on the same week if dangerous weather conditions arise, such as lightening strikes within 2 miles. In this case, the technician will need to return on the next available day within that week.
There are no credits for service trips not completed due to any reason stated above. If you feel that the call was missed for other reasons than those stated above, please contact Braid Pool Care Inc. within 24 hrs and the service call will be rescheduled at no cost or refunded.
One month of service is equal to the calendar schedule of one month. Regardless of the amount of cleaning days that fall during one single month, every week cleaning will be provided on the client’s designated day, unless communicated otherwise.
Extra Services Potential During 5 Week Months for clients on a weekly service schedule paying once per month, this does not include bi-weekly clients.
Due to the standard 48 week billing procedure, weekly service is determined on a 4 visit per month schedule. (48 weeks of service out of a 52 week year)
Four months out of the year have an extra service day (5th service day) which is NOT charged for and these extra days may occasionally be taken as vacation during the off season (cooler months), normally November through March.
These weeks include Thanksgiving, Christmas and two other floating weeks of which all customers will be notified in advance, and rescheduled the same week on an earlier date, if possible.
Payment
Invoices are billed in full on the day of the first service, depending on the date the fist service falls on. This will be communicated clearly via online invoices.
All clients will be on a billing cycle beginning on the day of their first cleaning, unless otherwise preferred by the client.
Payments for the “billed month” must be made up-front and are due before we arrive for the first service of the month, unless other terms have been agree upon.
To avoid a $15.00 late payment fee, all amounts must be received on or before the first service, after which a late payment fee will be charged if no contact has been established regarding the delivery of a late payment.
Unless prior payment arrangements or communication has been made, any 2 consecutive unpaid invoices can result in “suspension” or “cancellation” of service, and the potential of referral to a collection agency or reposition of goods for excessive debt. Service will resume upon receipt of payment.
There will be a $50.00 fee for all returned checks.
Cancellation
Agreements can be cancelled by either party at any time, regardless of the reason.
Important Information Regarding Suspension
If an account is suspended and returned to good standing, there could be additional charges to restore the pool/spa to a swimmable condition. All efforts to make this cost affordable to the client will be made.
A Note to all clients from Braid Pool Care,
Braid Pool Care Inc. sincerely appreciates your business. Operated by Heather Peterson, she is the primary caretaker of all Braid Pool Care clients and their pool care needs in relation to their agreement.
In addition, Chayse Csongedi, a seasoned pool operator trained directly by the owner, will be present to assist with your service alongside Heather.
If you ever have a question or concern, do not hesitate to ask either for assistance.
Lastly, suspensions or cancellations of or by the client for any reason will be dismissed upon resolution, and will not reflect upon the clients good standing in the future, and we hope for the same. We are dedicated to providing personalized, preventative, and health-oriented care, while committing to loyalty and reliability with our clients. Satisfaction is our priority and we appreciate the opportunity to offer our services.